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Pauzora Help

Sign in and account access

Sign in to Pauzora, verify your email address, recover a forgotten password, and change the app’s language.

Before you start

  • Your account is created by your company’s HR admin, or — when your company has enabled self-registration — by you, with your work email: see Create your account. If you don’t have an account and cannot register, contact your HR admin.
  • Your account belongs to one company. If you work with two companies that both use Pauzora, you have a separate account at each — with its own password, even when both use the same email address. Password changes and email verification at one company never affect the other.

Sign in

  1. Open the app — you land on the sign-in page.
  2. Enter your Email and Password, then click Sign in.
  3. Or click Continue with Google to sign in with your company Google account (the address must match the one on your Pauzora account). Google is a way to sign in to an account that already exists — it never creates one. If you have no account yet, use New here? Create your account below the buttons and register with your work email: Create your account.

If the password is wrong, the message stays on the form — check the details and try again. Use Forgot password? if you can’t remember it.

A refused sign-in always reads the same — “We couldn’t sign you in with this account” — whether the password was wrong, the Google address has no account here, or the account is not active yet. That is deliberate: the sign-in page never reveals which addresses have accounts. If it keeps happening, ask your HR admin rather than guessing.

The sign-in page with email and password, Continue with Google and the language picker

Verify your email address

The first sign-in may answer “Check your inbox”: your address needs verification before you can use the app.

  1. Open the verification email and click its link.
  2. The page confirms “Email address verified”.
  3. Click Go to sign in and sign in with your password — verifying alone doesn’t sign you in.

If the page says “This verification link doesn’t work”, the link expired or was already used. Sign in again — a fresh link is sent automatically if your address still needs verification.

Reset a forgotten password

  1. On the sign-in page, click Forgot password?.
  2. Enter your account email and click Send reset link.
  3. Open the email link, enter a New password (twice), and click Set new password.
  4. Click Go to sign in and sign in with the new password.

Reset links stay valid for a limited time. An expired link shows “This reset link doesn’t work” — click Request a new link.

The reset-password form asking for the account email

Change the language

  • Before signing in: use the Language picker under the sign-in card. The choice applies immediately and is saved to your account when you sign in.
  • After signing in: open your user menu (bottom of the sidebar) and pick a language. The choice follows your account on every device.

Sign out

Open your user menu at the bottom of the sidebar and click Sign out.